IGI Certified Diamonds • Made in the USA • Every Piece is Made to Order • Free Fully Insured Shipping

RETURN & EXCHANGES

All Apex Diamond Company jewelry is crafted to order using premium lab-grown diamonds and precious metals.

Because each piece is produced specifically for each order, all sales are final.

We do not accept returns or exchanges once an order has been submitted for production.

Broker Responsibility

Brokers are responsible for:

  • Confirming all order details before submission

  • Communicating accurate specifications and expectations to their customers

Apex Diamond Company is not responsible for errors made by the broker, including:

  • Incorrect sizing

  • Incorrect specifications

  • Customer preference changes after order placement

Apex Diamond Co. is not responsible for broker profit margins, refunds issued to end customers, or resale outcomes.

Damaged or Incorrect Items

If an order arrives damaged or incorrect, the broker must notify Apex Diamond Company within 48 hours of delivery.

In the event of a confirmed:

  • Manufacturing defect

  • Shipping damage

We will review the issue and determine an appropriate resolution, which may include repair or replacement.

Order Changes & Cancellations

All jewelry is made to order, and production begins shortly after an order is placed.

As a result:

  • Orders cannot be modified or canceled once production has begun

  • Requests submitted after order confirmation are not guaranteed

End Customer Returns

Apex Diamond Co. does not handle returns or exchanges with end customers.

All customer-facing policies and disputes are the responsibility of the broker.

Questions

If you have questions prior to submitting an order, please contact our team. We strongly encourage brokers to confirm all details before placing an order.